When complying with internationally recognized standards, you take a systematic approach toward operational excellence and sustainable business performance. ISO 9001 is the most common and globally recognized quality management system, a generic standard which can be applied to any business or organisation. Additionally, there are several industry specific quality management system standards that are based on ISO 9001. Training staff involved in ISO 9001 and other relevant standards will ensure more efficient implementation and audit of your management systems.
Gain the knowledge and skills required to perform first, second and third party audits of management systems against the requirements of the ISO 9001:2015, in accordance with the guidance given in the ISO19011 for first and second party audits as well as the requirements of the ISO17021 for third party audits. This course has been registered and certificated by the IRCA Governing Body and satisfies the formal training requirements for individuals seeking registration under IRCA or other Auditor Certification Schemes.
Who Should Attend?Anyone intending to perform audits of a quality management system. Note that, while this course is applicable to first, second, and third party audits, this course is taught from the third party (Certification Body) perspective. An attendee can both start their journey down the third-party auditor route, and/or have an understanding of what third party auditors look for. Some companies require the successful competition of this course to perform first party and second party audits.
Principles and Concepts:
- The PDCA cycle
- The relationship between quality management and customer satisfaction
- HLS requirements
Knowledge of the requirements of the ISO9001;2015. These prior knowledge requirements can be easily gained by attending our Foundation course in ISO 9001/Quality Management Systems.
- Management systems – What and why, including the HLS
- What is an audit and why are they necessary?
- Risk based thinking process
- ISO 9001:2015 purpose and requirements from an auditing perspective.
- How to plan & conduct audits
- Audit communication
- Value added audit reporting and follow-up